been the brightest pointed iny bright 26 years. that's from my book jack kennedy, elusive hero. it's just out in paperback. go get a copy, the holidays are a great time in kind of heroic story. thanks "hardball." thanks for being with us. have a great holiday weekend went up to the mountains, change of vehicle,i calculated mr. bin laden you declared a jihad against the united states.

can you tell us why? american foreign policy in the middle east. we said who is targeted? he said we're targeting u.s. soldiers and if american hat's sort of their problem. what are your future plans? >> translator: you'll see them and hear about tm media. god willing. >> i was like, okay, we just sat through an hour and a half of united states. he is going to attack the united states. but he is sitting in a mud hut in the middle of nowhere in afghanistan. how is he going to implement that? >> move back! move back!

>> move it! >> stand by, four one.> >> we knew we had enemies aturally, but i always felt pretty safe here. i never, never in a million years dreamed that anything like this could happen to >> we believed in the system. 1 was a shattering of faith. >> 3,000 people were killed. it was a mass murder, and there needed to be an investigation.a

>> surviving family members, nobody can deny that they have the ultimate claim to the truth about 9/11. on september 11, 2001, osama bin laden carried out the deadliest attack ever perpetrated on american soil. leaving tens of thousands grievitng their losses. ted from the fire academy only six weeks before 9/11.

at that time. relationship. she was 25 wn she died. she was becoming a friend.on.  biotech industry.> brad was 24 when he died. >> i can almost picture him d making it out safely some strange way because he was such an innovativoung man >> the grief-sic of the victims dealt with theiru

but they shared an insatiable d happened and if it could have to make ented. sense of it, r. >> w happened, why my daughter was dead, why 3,000 people were dead, and why our government wasn't able to stop it.6 it became li an obsession to findout all the information related to 9/11. >> the internet led the families to a mountain of troubling >> initially, i was angry at the terrorists, and then i became angry at the government because i realized that more was known about this danger. >> it's not just one >> it's not just one it w-cas both.átipation,

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good afternoon. >> a if you months after the attacks, national security adviser, condoleezza rice, claimed to one could have foreseen the events of september 11th. >> i don't think anybody could have predicted that these people would take an airplane and slam it into the world trade center, take another one and slam it into the pent, that they would try to use anane as a missile, a hijacked airplane as a missile. >> but the families' research showed this wasn't the case. >> there was information on the public record that the government was thinking about exactly that thing. possibilities. one, that she was lying. the other which is actually scarier, is that even though all this information was there, the national security advisor of the united states di that really scared me.

>> the families headed to capitol hill. >> i will summarize my testimony as follows. och kristin, whose husband died in the a congressional hearing. >> she started with proof that the government had considered this kind of attack. >> in 1993, $150,000 study was commissioned by the pentagon to investigate the possibility of an airplane bein national landmarks. >> she revealed that in 1995 the cia was told about a planes as weapons plot called ojinka. >> the primary objective was to blow up 11 airliners over the pacific. in the alternative, several planes were to be hijacked and flown into civilian targets in d wereited states.

cia headquarrs trade center, the sears tower, and the white house. >> then there was the phoenix september 11th. >> an fbi agent in phoenix wrote an electronic communication identifying his concern that al qaeda associates and affilia co flight lessons. he recommended a number of things in his memos, sent it to fbi headquarters. >> i still look at that memo as the most important memo written in fbi history. >> it basically went to the bottom of the pile, nothing was done with it. there were numerous missed opportunities that happened that were not taken advantage of that were dots that were not put together. >> over 3,000 other human beings -- >> the families demanded a full federal investigation. >> how could this have happened?

>> they wanted a 9/11 commission. >> our call for an indepen do with politics. it has everything to do with seeking out the answers that we so rightfully deserve. >> let's be very clear.z the families were angry. they wanted answers, and they weren't going to accept anything but the truth. >> but the bush white house said no to a 9/11 commission. >> we made the determination at< the time that there were more immediate things we need to do. >> the white house lobbied against the 9/11 commission's creation because they really didn't want a whole lot of information coming out because everywhere you looked, every rock you turned over, it stunk, and it looked read. >> some people felt that a

commission would uncover misdeeds or carelessness of people in the administration that would be embarrassing to them. >> i was stunned. w could we not have an investigation? why would there be a delay in this? it was something that we just could not understand. >> senators john mccain and joe lieberman supported the families in their effort. >> joe and i decided to introduce a resolution that called for the appointment of a commission. >> mccain and i, the families %e punishing it, and then finally the administration said, okay, we'll support a commission. >> then there was a phone call from apparently vice president cheney to someone i think on the house side that the conditions were not agreeable with the white house. >> why do we not have one? why all talk and no action?>> a families made a surprise appearance at a meeting to discuss the commission. they faced down white house

advisor nick caleo. >> we stood up and held hands and stared them down. >> we stood up and said, how can you look us in the es us there' commission? there was silence. >> and we were, you know, basically put on the spot. >> it was a moment when, you know, truth and pain spoke to power, not just truth. >> the families had taken on the administration and won. on november 22, 2002, president bush signed the legislation mandating a 9/11 commission. >> thanks to the activities of the families, not me and joe lieberman, thanks to the famili it about. >> my capacity as the chairman

of the commission on terrorist attacks in the united states, i'm honored and humbled to convene this first public hearing.or them, there would be no commission. with verizon. hurry in this friday for great deals. like the droid razr by motorola in cranberry, free. this friday, get the best deals on the best devices on the best network. exclusively at verizon. and you learned something along the way.

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the commission exists to understand what happened on september 11th and to protect our nation against future attack. our mandate is to look back to learn the vital lessons of 9/11, to look forward to make recommendations that leave the united states and its people safer. >> the commission conducted 12 of 16 months to investigate the

failures of 9/11 and uncover how they happened.igh alert against terrorist attacks. >> but by september the alert had been canceled. >> is it fair to say that in the oexen receiving? >> well, i think it exceeded anything that george tenet or i had ever seen. >> let me read you some of the actual chatter that was picked up in this spring and summer. "unbelievable news coming in weeks," said one. "big event" there will be a very, very, very big uproar." "there will be attacks in the near future." >> tenet told us that in his world, quote, the system was blinking red, close quote, and that by late july, it could not have been any worse. >> the predominant focus and threat of the reporting took us

overseas, but we could not discount the possibility of an attack in the homeland, although the data just didn't est >> they don't tell us when, they don't tell us where, they don't tell us who, and they don't tell us how. >> based on their research, the families found this testimony hard to believe. >> i've got a question now i would like to ask you given to me by a number of members of the families. did you ever see or hear from the fbi, from the cia, from any other intelligence agency, any memos or discussions or anything else between the time you got into office and 9/11 that talked about using planes as bombs? >> to the best of my knowledge, mr. chairman, the -- this kind of analysis about the use of airplanes as weapons actually was never briefed to us. i cannot tell you that there might not have been a report

here or a report there that reached somebody in our midst. >> i don't know whether she lied or not, but there was plenty of evidence floating around all over, richard clark's office and the anti-terrorism office and the fbi that planes could possibly be used against the united states. >> clearly, they were giving warnings something was coming. >> despite the unprecedented threat level, on september 11th most americans were unaware of the danger. they were just going about their lives. >> quick drink of orange juice and off to the train station. >> good boy. want to go to work? i usually start around 5:30, quarter to 6:00 in the morning. i have a regular routine, and i start checking trucks right away as they come in.

>> sue was just about eight weeks away from defending her doctoral dissertation in immunology. peter was on a business trip, and he thought it would be a nice thing for her to take a little bit of a break and come out to california with him and for christine to go to disneyland. so they made it sort of a family affair. >> i spoke with them monday. she says, nama, i'm going to california. and she says, i'm going to see mickey mouse. then i want to see you, nama. >> by 7:00 a.m. that same morning, four hijacking teams had arrived at three different airports. logan in boston, newark in new jersey, and dulles in washington. the faa knew that terrorists

were training for hijacking. in the early months of 2001, it passed along several high-alert warnings to the airports and airlines. >> the faa issued at least five civil aviation security information circulars to all u.s. airlines and airport security personnel, including specific warnings about the possibility of hijacking. >> some experts put the number of warnings to airports and airlines even higher. >> there were 12 warnings from the faa to the airlines about terrorists training for hijacking and that the u.s. aviation system was in the terrorists' sights. >> on top of that, between april 1st and september 10th of 2001, the faa's own security branch issued 52 internal warnings about bin laden or al qaeda. but nobody said a word about the threat to the people of the united states. >> why wasn't the american

flying public warned? why didn't our government actually take more rigorous response to these warnings? >> the state department maintained a list of thousands of suspected terrorists called the tip-off list. >> would you please stand and raise your right hand? >> the faa had their own no-fly watch list with only 12 names on it. >> were either of you aware of the existence of the tip-off roster? >> yes. but -- >> were you, miss garvey? >> i may have been aware. i can't tell you with certainty that i was aware pre-9/11. >> i guess this would apply to admiral flynn as well. is that correct? >> i regret to say that i was unaware of the tip-off list and was unaware of it until yesterday. >> you didn't ask for a list of suspected terrorists? >> you mean through tip-off? >> yes. >> no.

we did not go to the state department and ask them to give us all 61,000 names so that they could be put on the watch list. for one thing, the airlines would not have been able to handle such a list. >> they sure had no trouble handling their frequent flier lists. i mean, that's ridiculous. what about common sense? >> once they arrived at the airport, the hijackers got through ticketing without any trouble. >> one of the hijackers on flight 77 didn't even have a photo i.d. you or i probably couldn't get on a plane without a photo i.d. prior to 9/11, but they let a hijacker on a plane without a photo i.d. >> actual video of the hijackers from dulles airport shows them passing through security. >> the key on the dulles video is that it shows the violations

that the airlines and security companies committed on 9/11. >> one hijacker set off the first metal deer and was hand wanded by a security screener. >> they are not supposed to use the hand wand until you check it on a metal object. did you see that on any dulles videotape? absolutely not. >> another hijacker set off the alarms for both the first and second metal detectors and still was allowed to proceed. >> you must identify the source of every alarm. you can see they didn't do that because they set off the alarm when they walked through the security checkpoint. >> the faa had been told for years that airport security was weak. the flaws were exposed by department of transportation undercover red teams who regularly tested the system.

>> we got through guns, knives, hand grenades, axes, bombs. >> there was report after report about how bad security was. and nothing happened. >> the faa did not want us to tell congress. they did everything they could. they tried to have the report classified. >> the whole system of faa security was so flawed, it was just a matter of how the terrorists wanted to do it. >> the main reason security was so bad? many told the commission it was money. >> the nature of what was happening in the civil aviation industry in the united states at that time did not put terrorism high on the list of priorities. >> every time the government proposed an actual add-on or separate tax item for security,

the airlines opposed it. they said that security doesn't sell tickets. >> there were strong, very strong counterpressures to control security costs because it was a cost center for the airlines. >> if the question is was there sort of direct lobbying either by the airlines or by congress on any specific safety or security, the answer would be no. >> how can you sit there and say that the airlines were not lobbying? what are they paying these high-priced lobbyists for? >> there's a lot of excuses out there, but the end result is people made choices not to focus on terrorism, and whether it was administration or agencies, they all failed. >> the fa a, jane garvey, flynn, mineta, i think they're traitors. i called them to their face and that's the way i feel. they are welcome to sue me if

they don't like it. into their work, their name on the door, and their heart into their community. small business saturday is a day to show our support. a day to shop at stores owned by our friends and neighbors. and do our part for the businesses that do so much for us. on november 24th, let's get out and shop small.

i'm craig melvin. protesters plan to spend the night in tahrir square. they're demonstrating against mohamed morsi's decision to grant himself broad new powers. more than three weeks after superstorm sandy hit, gas rationing will end in new york at 6:00 a.m. and the multistate powerball jackpot now up to $325 million. the drawing is tomorrow night. back to "native soil." after they made it through security, the four hijacking

teams took their seats, mostly in first and business class. once their planes were in the air, they sprang into action. on american flight 11 en route from boston to l.a., terrorists took over the cockpit. then they made two announcements that were overheard by air traffic control and other pilots. >> we have the plane. just stay quiet and you'll be okay. we are returning to the airport. >> nobody move. everything will be okay. if you try to make any moves, you'll endanger yourself and the airplane. just stay quiet. >> the hijackers turned off the plane's transponder making it difficult to track. >> flight attendant betty ong used an air phone to call american airlines reservations.

>> ma'am, what seat are you in? >> we're -- we just left boston, we're up in the air. we're supposed to go to l.a. and the cockpit is not answering their phone. >> okay, but what seat are you sitting in? what's the number of your seat? >> i'm in my jump seat right now. at 3r. >> okay. you're the flight attendant? >> critical minutes went by as ong was repeatedly asked the same questions. >> i'm sorry, did you say you're the flight attendant? >> hello? >> yes, hello. >> what is your name? >> you're going to have to speak up. i can't hear you. >> sure. what is your name? >> okay. my name is betty ong. i'm number three on flight 11. >> okay. >> and the cockpit is not answering their phone. >> for approximately 23 minutes, betty patiently told us she thought they were being hijacked because two or three men gained access to the cockpit and the

bi pilots. >> and our number five, our first class passengers -- our first class galley flight attendant and our purser -- and we can't get into the cockpit. the door won't open. >> this is operations. what flight number are we talking about? >> flight 12. >> no, we're on flight 11 right now. >> flight 11. i'm sorry. >> who are you, hon? >> she gave her name as betty ong. >> at 8:25 a.m. boston controllers realized flight 11 had been hijacked. 13 minutes passed before they called the military's northeast air defense sector to intervene. >> we have a hijacked aircraft

headed towards new york, and we need you guys to -- we seed someone to scramble some f-16s or something to help us out. >> is this real world or exercise? >> no, this is not an exercise, not a test. >> fighter pilots at otis air force base in massachusetts were ordered to battle stations, but they waited for neads to tell them where to go. while they stood by, american airlines flight 11 crashed into tower one of the world trade center at 8:46 a.m. >> i was in an elevator somewhere between the 78th and 101st floor when suddenly i felt it drop by the explosion and then felt it plummeting. the elevator burst into flame. i began to beat into the flames,

burning my hands, arms, and legs in the process. >> we have a breaking news story to tell you about. apparently a plane has just crashed into the world trade center here in new york city just a few moments ago. >> the elevator came to a stop on the 78th floor. the doors opened, and i jumped out. i still remember this. i very calmly toy bag, put it at the side of the main elevator bank thinking that i would come back to get it later. and started to look for the fire exit. >> people in the other tower felt the plane's impact. >> my office is in the basement level of number two trade center. i felt the shock, actually knocked my coffee to the floor, and i proceeded over to one world trade center to assist in the evacuation and rescue. >> from his office in tower two, 24-year-old brad fetchet called his father. >> dad, i want you to not be

worried. mind you i'm in tower two, not tower one. telli okay. >> my husband asked brad to call me at home. here is the recording of his call left on my message machine at home around 9:00. >> hey mom, it's brad. i just wanted to call and let you know, i'm sure you heard or maybe you haven't heard that the plane crashed into world tra center one. we're fine. we're in world trade center two. i'm obviously alive and well over here. i think we' be here all day. i'm not sure if the firm is going to shut down for the day or what, but give me a call later. i called dad to let him know. love you. >> hearing his voice is a double-edged sword because i love hearing his voice, but i

hate hearing the message. and i hate thinking about the circumstance he was in. i wish i could have protected him. >> like brad, brian clark was in tower two. >> i had wandered over toward the north windows where a number of our brokers were standing at the glass, and they had begun to see people jump. >> somebody fell. >> a lot of those people had a choice to make. either they're going to stay in a position where they are going to be burned or they're going to jump. and a lot of people made the

decision to jump, and they did. tremendous amount of people jumped. >> oh, my god! >> they're jumping. >> because it's probably so hot up there. >> while david headed upstairs in tower one, stanley evacuated the other tower. >> so we ran out of the office, the president, the ceo, human resources, all these big shots. the elevator came. we went down. not a word is said. >> in the meantime an announcement came over the public address system in the south tower urging people to stay in place. >> the strobe lights flashed, the siren went whoop, whoop, your attention, please. building two is secure. there is no need to evacuate building two. if you are in the midst of evacuation, you may use the re-entry doors and the velevatos to return to your offices.

>> the port authority directed my son's company to stay put in their office. "that the building is safe and secure.ì i wouldn't remain in my home if the home next door was on fire, and i didn't understand the mentality of having people remain in a 110-story building. >> as we're about to exit the building through the turnstile first, the security guard looks at me and says, where are you guys going? i said i'm going home. why? i saw fireballs coming down. no, your building is safe and secure. go back to your office. >> what's going on? >> and less than one minute this elevator zoomed back up, and we are on the 78th floor again. have a good night. here you go. too. i'm going to dream about that steak. i'm going to dream about that tiramisu. what a night, huh?

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in sarasota, florida, president bush was told about the first plane crash as his motorcade elementary school at approximately 8:55 a.m. he called national security advisor condoleezza rice and asked to be kept informed. 45 minutes earlier, united flight 175 had taken off from boston to los angeles. at 8:14 a.m. pilot victor saracini overheard the hijackers from flight 11 on his radio. >> nobody move. everything will be okay.

>> two minutes later, united flight 175 was hijacked. >> in easton, connecticut, lee and eunice hanson got a phone call from their son, peter, who was aboard the plane. >> when i first heard lee answer the phone say, hi, peter, i said, what's he calling for? >> he said, dad, the airplane's being hijacked. i think my first thing was, come on, peter. he said, no, it's being hijacked. he said, i don't think the pilot is flying the plane even now. he said, you ought to call united airlines and let them

know, he says, because they may have turned off the equipment that can warn them of a hijacking. and he said, i'll get back to you. >> the controller responsible for united 175 was looking for the already-crashed american flight 11. he didn't notice that united 175 had now veered off course. within ten minutes of united 175's hijacking, a third plane, american flight 77, traveling from dulles to los angeles came under attack. steven push's wife, lisa raines,

was on board. >> she was going on a business trip, a one-day business trip to california. >> at 8:54 american 77 began deviating from its flight plan, first with a slight turn toward the south. two minutes later it disappeared completely from indianapolis radar. >> the controller who lost flight 77 assumed it crashed. >> he believed american 77 had experienced serious electrical and/or mechanical failure and was gone. >> meanwhile in new york, an air traffic control manager tracking united flight 175, tried to report its hijacking to her superiors. she was turned away. >> the manager tried to notify the regional managers and was told that the managers were discussing a hijacked aircraft, presumably american 11, and refused to be disturbed. >> finally, another manager from new york soon realized there were several hijacked planes.

he contacted the faa command center in herndon, virginia. >> we have several situations going on here. it's get the military involved with this. >> just as military assistance was requested, controllers in boston finished reviewing the first transmission the hijackers had sent from flight 11.d that hijackers had more than one plane. >> you still there? >> yes, i am. >> i'm going to reconfirm with -- with downstairs, but the -- as far as the tape seemed to think that the guy said that we have planes. now, i don't know if it was because it was the accent or if there's more than one. but i'm going to reconfirm that for you, and i'll get back to you real quick. okay? >> appreciate it. >> they have what? >> planes, as in plural. it sounds like we're talking to new york that there's another one aimed at the world trade center. >> there's another aircraft?

>> at 9:02 a.m. new york terminal approach spotted and unidentified plane on their radar. >> down who he is? t -- we don't know who he i're just picking him up now. >> the controllers saw that the plane was in a rapid descent. it was flight 175 headed straight for downtown manhattan. >> all right. heads up here. looks like another one. >> aboard the er hanson called his father again. >> he said it looks like they're going to crash into a building somewhere. >> i just happened to raise my head and i'm looking out towards the direction of the statue of liberty. what i saw was this giant aircraft coming towards me eye level.

>> he saworry, dad, it will be quick. and then he just said, oh, my god. oh, my god. oh, my god.

>> i had the television on, and the plane hit the building, and all i said was, oh, no. just like that. >> half our family is gone. >> stanley and brian were above the 80th floor of the tower that was just hit. >> in an instant our room fell

apart. >> and the bottom wing is wedged in my office door 20 feet from where i am. >> excuse me, it's closed. >> top u.s. officials said, quote, that this was clearly terrorist-related. >> as i was watching tv, the plane flew into tower two, and so i knew then that brad was in tower two, and is just trying to calculate, you know, where he was in the building and where the plane had hit. >> i said to the police commissioner that we're in uncharted territory. we've never gone through anything like this before and we

just have to do the best we can to keep everybody together, keep them focus. >> mayor, what's the situation? >> the situation is that two airplanes have attackedparently? all right. let's go north then. >> two airplanes -- >> come with us, come with us. let's talk a little later, okay? >> the port authority was the agency responsible for the world trade center, but as the proportions of the became clear, new york's police and fire departments also rushed to the scene. >> my son, jonathan, who is a new york city firefighter, called that morning to say turn the tv on, and then he said, dad, we're going to the world trade center. i said, okay, be careful. he said, okay. >> those men that responded here looked out the windows of those fire trucks, they looked"e up,

they saw what the hell they were going to go into, and what did they do? they went into it. they went into it. >> several floors of fire would have been beyond a fire extinguishing capability of the forces that we had on hand. so we determined very early on this was going to be sission. constipation, diarrhea, gas, bloating? yeah. one phillips' colon health probiotic cap each day helps defend against these digestive issues with three strains of good bacteria. approved! [ phillips' lady ] live the regular life. phillips'.

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these are the small businesses of america, zs and all across the nation they're getting ready for their day. hundreds of thousands of small businesses are preparing for november 24, a day to open doors, and welcome the millions of customers who will turn out to shop small. small business saturday. get ready. because your day is coming.

in sarasota, florida, president bush greeted a class of second graders. >> good morning. >> good morning, mr. president. >> at 9:05 a.m., two minutes after the crash of the second plane in new york, an aide interrupted the president to give him the news.

>> andrew card whispered to him, quoted, aane hit the second tower. america is under attack, close quote. the president told us his instinct was to project calm, not to have the country see an excited reaction at a moment of crisis. >> this is a difficult moment for america. >> the president made a brief statement before leaving for the airport. >> today we've had a national tredy. two airplanes have crashed into the world trade center in an apparent terrorist attack on our country. >> as the president addressed a stunned nation, the third hijacked plane, american airlines flight 77 from washington to l.a., had been flying 2 undetected for approximately 28 minutes. the faa on that

flight.